ARC has spent the time to review the policies across the group, listening to Owners and Trainers and discussing plans with the Racehorse Owners Association. Complimentary food, tea and coffee has now been introduced for all owners and trainers with runners on the day, and a complimentary owners annual car park label will be issued to those with runners to ensure a smooth start to the day – and for those lucky enough to have a winner - a bottle of champagne, a trophy, a DVD and a framed photograph will be awarded by the racecourse to celebrate a good end to the day.
Complimentary Badges will be allocated with six being issued to sole owners and eight to partnerships, and all fixtures will be included in the ROA Owners Badge Scheme, which offers qualifying members free entrance to participating racecourses.
Furthermore at some courses, additional facilities have been made available. At
the Grade II Listed Fontwell House in the picturesque gardens has been converted to an Owners and Trainers Facility. Fontwell Park
Jim Allen, Racing Director at ARC said: “We recognise the importance of the race day experience to owners and we were keen to ensure a consistent standard across all of our racecourses, many of whom were already offering a great deal of benefits to owners. We have listened to owners and trainers and we know that this enhanced package will be welcomed by them. Wherever possible we are keen to react to feedback from our customer groups and organisations, such as the ROA to help us achieve high levels of customer satisfaction”
Full details of all the new benefits on offer will be sent to all owners and trainers in a newsletter which outlines the policies in detail.
These improved benefits follow on the announcement last month of prize money increases. In 2013 total prize money at ARC operated tracks will reach £24.3m, an increase of 18.5% on 2012’s total of £20.5m
The ARC Group's executive contribution now totals £9.6m, which amounts to a 166% increase over the last three years, £6.0m more than that which was paid in 2010.
Richard Wayman, Chief Executive of the Racehorse Owners Association said:
“The ROA welcomes ARC’s enhanced offering for owners and their commitment to improving the owners’ raceday experience. It is essential that whenever an owner has a runner, they feel valued by the racecourse and its staff, and ARC deserves credit for increasing its investment in the levels of customer service that it will provide across all of its courses.”